I was hired by Origin Energy to lead the development of seamless customer journeys across Origin's digital channels, communications and energy specialist experiences.
I executed qualitative and quantitative research to create great customer experiences. I did interviews, surveys, A/B tests and tested both web- and mobile design.
I worked together with energy specialists and my team and regularly analyzed incoming customer feedback. Based on the feedback I created new or updated designs.
All work was communicated with stakeholders and adapted where needed to align with legislation, communication teams, tax teams and developers.